Presented by: Phil Dunn
Phil Dunn started working as a mechanic in the 1960s, run and owned his own automotive workshop, completed an engineering course and graduated as a professional engineer, and has worked in this area of automotive engineering both as a consultant and for Holden over this 35 year period. There are few better experts in Australia that could facilitate this course.
Benefits to Attendees:
Civil court action is proceeding against a large number of businesses in the service and repair industry and these actions are occurring right now.
However, the SAE-A is able to provide a brief introduction to the processes involved in minimising or eliminating the risk of these actions being bought against service and repair businesses. The seminar will involve the importance of work orders and customer contracts, an in depth analysis of case studies that the seminar facilitator has been involved with, and an understanding of the legal sequence of events involved with such cases.
Style of Presentation:
The presentation will be informal and is heavily focused on case studies and using real situations. The discussion will be interactive, and participants are encouraged to ask questions to ensure that everybody leaves with an understanding of the basic principles.
Directions to the Clarendon Room at the Expo:
The best way to access this room is:
- Park under the Exhibition Centre which is off Normanby Road, park between door 1 and 4
- Walk up the steps, turn right and keep walking until you see a customer service desk on your right hand side. Behind the customer service desk there is lift to take you to Level 5.
If you enter via Clarendon Street the customer services desk is on your left hand side, the lift is located behind the desk, take this up to level 5.