Failure Analysis and Liability for Automotive Repair and Service

  • 06 Sep 2017
  • 5:45 PM - 9:00 PM (UTC+10:00)
  • SAE-A National Office, Suite 30/3 Westside Avenue, Port Melbourne, 3207
  • 20

Registration



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CONTENT:

Seminar content includes:

  • The importance of contractual process through work orders and customer conversation
  • In depth analysis of case studies involving customer claims and product reliability investigations
  • Detailed process information on investigation and reporting
  • Understanding the legal process for claims that may be brought against a workshop

PRESENTED BY: PHIL DUNN 

Phil started working as a mechanic in the 1960s, run and owned his own automotive workshop, completed an engineering course and graduated as a professional engineer, and has worked in this area of automotive engineering both as a consultant and for Holden over this 35 year period. There are few better experts in Australia that could facilitate this course.

BENEFIT TO ATTENDEES:

Civil court action is proceeding against a large number of businesses in the service and repair industry and these actions are occurring right now.

However, the SAE-A is able to provide a brief introduction to the processes involved in minimising or eliminating the risk of these actions being bought against service and repair businesses. The seminar will involve the importance of work orders and customer contracts, an in depth analysis of case studies that the seminar facilitator has been involved with, and an understanding of the legal sequence of events involved with such cases.

STYLE OF PRESENTATION:

Presentations will be delivered with plenty of opportunity for questions about specific situations you may find yourself in, as well as analyses of case studies.

5:45pm - 6:00pm: Tea, coffee, registration and networking.
6:00pm - 7:00pm: Presentation.
7:00pm - 7:30pm: Food served.
7:30pm - 8:30pm: Presentation.
8:30pm - 9:00pm: Opportunity for questions.

A must attend event for anyone in the automotive repair and service industry!

 


PH: (03) 9676 9568
EM: info@sae-a.com.au

Unit 30 / 3 Westside Ave,
Port Melbourne, 3207
VIC, Australia

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